Delivery, collection & returns

Delivery & Returns

Every carving is made by hand and sent out carefully packed. Here’s how delivery, collection, returns and our guarantee work. If anything is unclear, just ask.

• Free deliveryon every order to mainland UK addresses
• Free collectionfrom near Longhope, Gloucestershire
• 14-day returnsif you change your mind
• 12-month guaranteefree repair if a split spoils your carving

Delivery

Delivery is free on every order to mainland UK addresses.

Most carvings are dispatched within 5 to 10 working days of payment, and often sooner. Each piece is finished and treated by hand, so we’ll email you a delivery estimate as soon as we can. When your carving is dispatched, we email you a tracking number so you can follow it to your door.

Every carving is packed in a strong cardboard box with bubble wrap and packing noodles, and sent with our local courier.

We deliver to mainland UK addresses only. We can’t deliver to Ireland or overseas. If you’re in the Scottish Highlands and Islands, Northern Ireland or on an offshore island, please contact us before you order so we can check.

Collection

Any carving can be collected from us near Longhope, Gloucestershire, free of charge. A small number of larger, heavier pieces are collection only, and this is clearly stated on the product page.

To collect, tick “I’ll collect it myself” in your basket before you check out. Your payment reserves the piece and we’ll be in touch to arrange a day and time. Collection-only pieces are set up for collection automatically.

If your carving arrives damaged

Please contact us as soon as you can, with photos of the damage and your order details. We’ll arrange a collection and repair your carving for free, or replace it if it can’t be repaired.

Returns

If you’ve changed your mind, you can return your carving within 14 days of receiving it.

1. Tell us first. Contact us within 14 days of delivery to say you’d like to return it. Please don’t send anything back yet.
2. We’ll give you the returns address.
3. Send it back within 14 days of telling us. Please pack it well, in its original packaging where you can, and return it in the condition you received it.

If you’re returning a carving because you no longer want it, you pay the carriage back to us. If it arrived damaged, see above and we’ll cover it.

Refunds go back to the way you paid (through Stripe, or whichever method you used), within 14 days of us receiving your carving back.

Made to order

Carvings made to order, or to your own specification, are non-refundable, because they’re made specially for you. We’ll always make this clear before you pay. If a made-to-order piece arrives damaged or faulty, the damaged-carving promise above still applies.

12-month guarantee

Every carving is cut from a single log, and as the wood dries it can split. That’s natural, but if a split spoils your enjoyment of your carving, contact us and we’ll repair it free of charge for the first 12 months.

The guarantee applies as long as the carving has been sited outside in full shade, away from direct sunlight and any heat source. After 12 months we can still repair it for a small charge, and you pay the carriage.

To keep your carving at its best, stand it in full shade on well-drained ground and treat it with wood preservative from time to time.

Contact

Karen or Andy will be happy to help. Use the contact page or email hello@woodenbearcarvings.co.uk. We usually reply within 2 business days.

Last updated November 2026.